At Omar Pens, we strive to provide quality office supplies. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
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Returns are accepted within 14 days of delivery.
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Items must be unused, in their original packaging, and in the same condition as received.
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Products damaged due to misuse or improper handling are not eligible for return.
2. Return Process
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To initiate a return, contact us at [email protected] with your order details.
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Once approved, we will provide instructions for returning the product.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
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Refunds are processed within 7 business days after the returned item is inspected.
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Approved refunds will be issued via cash upon return confirmation.
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Any shipping fees or additional costs incurred during delivery are non-refundable.
4. Exchanges
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Exchanges for defective or incorrect items are available within 14 days of delivery.
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To request an exchange, contact us at [email protected] with supporting details.
5. Contact Information
For any return or refund inquiries, please email us at [email protected].
By placing an order with Omar Pens, you agree to the terms outlined in this Return and Refund Policy.